How Do I Return My Order?

Your return should be started within 14 days of delivery and must comply with our returns policy:

Go to My Account > View My Orders, then click “Start a Return” next to the item you wish to send back.

Alternatively, download your free returns label from the RETURNS PORTAL with your Order Number and Email Address.
For your return to be accepted, the item must be received back to the independent brand within 28 days of when it was delivered.

You’ll need a printer to print labels and documents.
Returning items from multiple brands? Download and attach the correct label for each package.
For international returns, attach any commercial invoice provided.
Pack items securely with the packing slip inside—damaged returns may not be accepted.
Drop off or schedule a pickup within a week to keep the label valid.
Check the email you received with your label for drop-off locations or booking a collection.
Our return couriers vary by country, which will be displayed in the returns portal.
See our Shipping & Couriers page for articles on how to return with each of our couriers

Refunds & Store Returns

Once the brand accepts your return, your refund will be issued to your original payment method. Please note that delivery fees are non-refundable
You can also return items in-store at our London, New York or Los Angeles locations, and we’ll handle the rest.